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Author: Luke Fretwell

‘Good Services’ in government

In their new book “Good Services: How to design services that work,” former UK Government Design Director Lou Downe offers the public sector an invaluable playbook to delivering government services that are intentional and work for everyone. The foundation of Downe’s book are these 15 principles: Be easy to find Clearly explain its purpose Set … Continued

ProudCity government website broken link checker

ProudCity makes it easy to check and fix broken links on your government website. How it works Login to the ProudCity Dashboard. Go to ‘Settings’ > ‘Broken Links’ in the admin sidebar. Hover over the errant link and perform one of the follow actions to correct the error: Edit URL Unlink Not broken Dismiss Recheck … Continued

Government product management

While the work of government is commonly referred to as service — embodied in the terms ‘public service’ and ‘public servant’ — it’s the government-as-a-product mindset that is driving the future of truly innovative and effective civic organizations. The shift in perspective to government-as-a-product doesn’t de-emphasize the mission-critical purpose and intent of government. Instead, product … Continued

The empowered government product owner

The government product owner is responsible for setting the vision, ensuring effective delivery and being accountable for a specific product, such as a website, policy or public service program. It is a role that is becoming more critical, particularly for successful digital government project launches and continued management. Government digital service organizations who incorporate product … Continued

Team pledges for effective digital government delivery

Team pledges are a fun way to “swear in” the team and bring everyone together in a semi-formal way to vocally unify commitment to the team agreement. ProudCity uses a team pledge at the beginning of every new project. Example pledge As a member of [TEAM NAME], I solemnly swear to uphold the [TEAM NAME] … Continued

Team agreements for effective digital government delivery

Team agreements help set a foundation of trust and effectiveness for how project members work together to achieve a common goal. Team agreements are common in agile work environments where communicated expectations help ensure projects stay focused on delivering digital services on time and on budget. As the U.S. General Services Administration says of team … Continued

Government website launch phases

ProudCity Onboarding provides governments with a, structured process in getting websites launched onto the ProudCity digital government platform. We follow a three-phase approach — alpha, beta, live — to ensure this process is as efficient as possible. In general, digital projects have four phases they go through when launching. These include: Discovery Alpha Beta Live … Continued

Tips for effective digital response and recovery efforts

ProudCity has supported digital response and recovery efforts for two major California wildfire disasters (Santa Rosa/Sonoma County and Paradise/Butte County), as well as the now-ready Marin Recovers for Marin County (Calif.). While we’re not emergency operations experts, through these experiences, combined with our expertise in digital government product design and development, we’ve learned a great … Continued

Recovers website governance template

This recovers website governance template was adapted with permission from the original policy developed by the Marin Recovers. It was used to help socialize and get buy-in throughout Marin County (Calif.) on governance and protocol ahead of a disaster so that a plan could be acted on if needed. The Marin Recovers team has graciously … Continued

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