FAQ Topic: ProudCity

What is the ProudCity service level agreement (SLA)?

This Service Level Agreement (this “SLA”) is entered by and between ProudCity, Inc. (“ProudCity”) and the entity (“Subscriber”) that executes that certain order form (“Order Form”) with ProudCity which references this SLA for each of the web services made available by ProudCity or its affiliates to Subscriber (each a “Service”) under the Order Form. The … Continued

What is the ProudCity Privacy Policy?

Your privacy is critically important to us. At ProudCity we have a few fundamental principles: We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.) We don’t share your personal information with anyone except … Continued

How do I get support from ProudCity?

ProudCity Platform customers receive three types of support: Online chat (8 a.m. to 7 p.m. Eastern Time) 24/7 ticketing (48-hour response time) Public knowledge base Learn more »

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