Onboarding

ProudCity Onboarding helps streamline your digital government training and new website launch.

How it works:

In 90 days, you will launch your new digital government services.
During the 90-day onboarding process, your ProudCity Ambassador will guide you through weekly training and manageable task assignments (two one-hour sessions a week).
In 60 days, you will be fully trained and ready for public feedback on your BETA digital services delivery outreach.
30 days later, you will confidently launch your new LIVE site.
After 90 days, you’re fully onboarded and get ticketing support and continuous product upgrades.

Services included with ProudCity Onboarding are:

Designated ProudCity Ambassador who works closely with your team
Personalized experience tailored to your agency’s needs
Structured project management support
Accelerated launch timeline (BETA in 60 days, LIVE 30 days after)
Digital government best practices training (including new federal ADA guidelines)
ProudCity platform training to maximize use of best-in-industry features
Customization support and guidance
Content strategy and execution plan to help you move to user-first, mobile-first digital service delivery
Ticketing customer support

Your ProudCity Ambassador supports your digital government training and new website launch in the following ways:

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