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(For ProudCity customer support - see how to submit a great support request)

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  • Description tips
    • Helpful descriptions include intended goal of activity
    • Please include steps taken prior to issue arising and where the issue occurs
    • Include link(s) to problem area/example when possible
    • Remember, the people reading your ticket are not sitting next to you and need to retrace your steps, understand your intentions and what you are hoping to achieve in order to effectively and efficiently help. The more thorough your ticket, the faster we can help you get your way!
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