How do I create question and answer content for frequently asked questions?

A frequently asked question, has a searchable common question, clear answer, and FAQ topic label.

  1. Go to the dashboard
  2. Click on the ‘Answers’ icon or the ‘Answers’ label on the left navigation bar
  3. Click on ‘Add New Answers’
  4. Enter the question in the title area
  5. Select the FAQ topic, on the right side, in the ‘FAQ topics’ section
    • The answer post can belong to many topics, click all that apply
  6. Add answer using the content using the visual editor
    • Be detailed with your answers, if there are follow up action items, hyperlink to those pages or forms to keep answers content concise and direct.
    • The visual editor is your standard WYSIWYG editor and the simplest editor for just adding content to a page.
    • A quick detailed guide on how to structure content
  7. Click ‘Publish’ answer content fill out steps
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