A frequently asked question, has a searchable common question, clear answer, and FAQ topic label.
- Go to the dashboard
- Click on the ‘Answers’ icon or the ‘Answers’ label on the left navigation bar
- Click on ‘Add New Answers’
- Enter the question in the title area
- Select the FAQ topic, on the right side, in the ‘FAQ topics’ section
- The answer post can belong to many topics, click all that apply
- Add answer using the content using the visual editor
- Be detailed with your answers, if there are follow up action items, hyperlink to those pages or forms to keep answers content concise and direct.
- The visual editor is your standard WYSIWYG editor and the simplest editor for just adding content to a page.
- A quick detailed guide on how to structure content
- Click ‘Publish’