How do I edit or delete my parent and child categories?

Edit existing parent and child categories

The edits made to the parent and child categories will also update on the ‘Service Center’ app.

  1. Remain in the ‘FAQ Topics’ functionality or navigate to the ‘FAQ Topics’ functionality
  2. Make word choice update
    • Hover over the ‘Parent’ category or ‘Child’ category on the right-hand side where the list of all categories are displayed.
    • Select edit
    • Change the name and slug
    • Click update
  3. Deleting the child category
    • Hover over the child category and a delete option will appear.
    • Select ‘Delete’
    • To confirm the deletion of the child category, click  ‘Ok’ to the notification that will appear.
  4. Deleting the parent category
    • Deleting the parent category will not delete its child categories and will have to be manually done. 
    • Hover over the parent category and a delete option will appear.
    • Select delete
    • To confirm the deletion of the parent  category, click ‘Ok’ to the notification that will appear, 
    • Go to step 3, and delete the child categories that are now floating under no parent category.
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