By creating FAQ topics we are able to distribute where the answers will display throughout the site. If you have already created a FAQ topic please skip to the “Create a question and answer content” or “Display frequently asked questions on a web page” section.
Go to dashboard
Click on ‘Answers’ on the left navigation bar
Click on ‘FAQ Topics’ on the left navigation bar
Add new FAQ Topics
Write a name for the FAQ topics
To distinguish the label as a FAQ, add ‘FAQs’ at the end of the name. For example, Finance FAQs
Leave the ‘Parent Category’ dropdown with the default text of ‘None’.
We have created a content style guide to help enforce consistency and uniformity in how information is presented throughout your ProudCity site.
Once you have collected the answers, we recommend tailoring the language with the tips provided in the content style guide.
As you finalize the questions and answers from the departments, we recommend you start placing them under their designated child category. If you see that your question does not belong to a specific child or parent category, create a new one. This will allow you to continue building the structure without having floating questions and answers.
Presented is an example of how we use the structure to create and format the answers and questions content. In the worksheet, you are provided with multiple parent and child categories to help you get started.
Culture & recreation ——————–> Parent category
Park permits and reservations ————————-> Child category
Is there a public swimming pool? ——————-> Question
Detailed answer ——————————–> Answer
Who do I call to reserve a park facility? ———–> Question
Detailed answer ——————————-> Answer
Parks and recreation ————————————–> Child category
How do I enroll my child in little league? ———-> Question
Detailed answer——————————–> Answer
Events ———————————————————> Child category
Where can I find a list of upcoming concerts and cultural events? ————> Question
Detailed answer——————————-> Answer
As we can see from this structure, there is only one parent with multiple children, where each child category has at least one question and answer.
Provided is a visual representation of how the parent, child, question, and answer will look when you follow the structure designed.