Onboarding: Sprint 2

Tasks

• Answers guide (cont.)
  • Start collecting common questions from front desk and people who answer phones
• Information architecture (department focus)
• Create department content
• Create department subpage structure
• WYSIWYG training
• Content structure

Resources and best practices

• Department overview and how-to
• Create page overview and how-to
• Page checklist article
• Page structure article
• Answers guide