FAQ Topic: Support

How do I submit a good support ticket?

Here are the ingredients to submitting a good support ticket which will help you get a timely response: Describe what you’re trying to achieve Clearly describe the steps you have taken up to the issue Provide links Provide screenshots Remember the person viewing your ticket is trying to retrace your steps and is not sitting … Continued

How do I get developer support?

The ProudCity Platform is licensed under the GNU General Public License, version 2 or later, and we welcome all developers to join us in helping to make it better: ProudCity on GitHub

How do I get support from ProudCity?

ProudCity Platform customers receive three types of support: Public knowledge base (ProudCity Help) 24/7 ticketing (48-hour response time) Learn more about ProudCity Care.

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