FAQ Topic: Content

What is the ideal size for hero unit images?

There are a number of factors to account for when using images in hero unit sections of your website. Push10 has an excellent primer, and here is a helpful excerpt: By default, the ideal website hero image size for full-screen background images is 1,200 pixels wide. However, if users are browsing on larger screens, these … Continued

How do I structure my ‘Answers’ content?

Write and format your answers We have created a content style guide to help enforce consistency and uniformity in how information is presented throughout your ProudCity site. Once you have collected the answers, we recommend tailoring the language with the tips provided in the content style guide. As you finalize the questions and answers from … Continued

How do I edit my question and answer content?

Edit existing question and answer Edits made to questions and answers will also update on the ‘Service Center’ app. Go to the dashboard Click on ‘Answers’ on the left navigation bar On the top right side, there is an empty field to search for your question Type in a keyword to narrow down the list … Continued

How do I edit or delete my parent and child categories?

Edit existing parent and child categories The edits made to the parent and child categories will also update on the ‘Service Center’ app. Remain in the ‘FAQ Topics’ functionality or navigate to the ‘FAQ Topics’ functionality Make word choice update Hover over the ‘Parent’ category or ‘Child’ category on the right-hand side where the list … Continued

How do I change the order in which the parent categories display?

The answers content is divided into 3 columns with the rows populating depending on the total number of parent categories. The titles are organized from left to right. On the ‘FAQ Topics functionality’ on the right side, the list of categories is presented. Skip the categories that have ‘faq’ as part of their title The … Continued

How do I display the parent, child and answers content on the Service Center?

The service center widget will bring together all previous steps with a visual representation of the icon, parent and child category titles, question, and answer.  Go to the dashboard Click on ‘Pages’ on the left navigation bar or the “Pages’ icon Navigate to an existing page Click ‘Edit page’ Enable page builder by clicking on … Continued

How do I create a child category for my answers content?

Create child category Remain in the ‘FAQ Topics’ functionality or navigate to the ‘FAQ Topics’ functionality If you have filled out the ‘Answers’ worksheet, the child categories are the subheadings to the parent category Write the child title in the ‘Name’ section Click on the ‘Parent FAQ Topic’ dropdown menu  Select the parent category the … Continued

How do I create a parent category for my answers content?

Go to the dashboard Click on ‘Answers’  on the left navigation bar Click on  ‘FAQ Topics’ on the left navigation bar Create a parent category  If you have filled out the ‘Answers’ worksheet, all the H3 headings will be ‘Parent categories’  Write the parent title  in the ‘Name’ section Set up the icon for your … Continued

How do I create a FAQ topic title?

By creating FAQ topics we are able to distribute where the answers will display throughout the site. If you have already created a FAQ topic please skip to the “Create a question and answer content” or “Display frequently asked questions on a web page” section. Go to dashboard Click on ‘Answers’  on the left navigation … Continued

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