In their new book “Good Services: How to design services that work,” former UK Government Design Director Lou Downe offers the public sector an invaluable playbook to delivering government services that are intentional and work for everyone. The foundation of Downe’s book are these 15 principles: Be easy to find Clearly explain its purpose Set … Continued
ProudCity makes it easy to check and fix broken links on your government website.
Overview ProudCity has a number of pre-built page layouts that can easily be inserted into a new or existing web page. The page widgets in each layout can then be customized to suit your specific design and content needs. Video Example layouts Homepage Landing page Connect page Directory page Contact page Events page … Continued
Facebook and Twitter feeds can easily be added to ProudCity-powered government websites. You can see here how we’re using these widgets at proudcity.com: https://proudcity.com/connect There are two ways to add these to your website: Set up a ‘Connect’ page using our prebuilt layout template Manually inserting onto page using the Facebook/Twitter widgets Here’s how to … Continued
A ‘Connect’ page (proudcity.com/connect) is a great opportunity to centralize official ways your community can stay informed with official government information, such as newsletter subscriptions, notifications and social media accounts. Here’s how to set up your ‘Connect’ page on your ProudCity-powered government website using our prebuilt layout. NOTE: If you want to override your existing … Continued
While the work of government is commonly referred to as service — embodied in the terms ‘public service’ and ‘public servant’ — it’s the government-as-a-product mindset that is driving the future of truly innovative and effective civic organizations. The shift in perspective to government-as-a-product doesn’t de-emphasize the mission-critical purpose and intent of government. Instead, product … Continued
The government product owner is responsible for setting the vision, ensuring effective delivery and being accountable for a specific product, such as a website, policy or public service program. It is a role that is becoming more critical, particularly for successful digital government project launches and continued management. Government digital service organizations who incorporate product … Continued
Team pledges are a fun way to “swear in” the team and bring everyone together in a semi-formal way to vocally unify commitment to the team agreement. ProudCity uses a team pledge at the beginning of every new project. Example pledge As a member of [TEAM NAME], I solemnly swear to uphold the [TEAM NAME] … Continued
Team agreements help set a foundation of trust and effectiveness for how project members work together to achieve a common goal. Team agreements are common in agile work environments where communicated expectations help ensure projects stay focused on delivering digital services on time and on budget. As the U.S. General Services Administration says of team … Continued
ProudCity Onboarding provides governments with a, structured process in getting websites launched onto the ProudCity digital government platform. We follow a three-phase approach — alpha, beta, live — to ensure this process is as efficient as possible. In general, digital projects have four phases they go through when launching. These include: Discovery Alpha Beta Live … Continued
