Archives: FAQs

How do I add a news post?

You can add a news post by following the below steps: Go to the dashboard Click on the ‘News’ icon or the ‘News’ label on the left navigation bar Click ‘Add new’ Add news  title Select category, on the right side, in the ‘Categories’ section The news post can belong to many categories, click all … Continued

How do I setup ProudCity payment forms?

Here are our two most common ProudCity payment form implementations: Payment content that should appear in the ProudCity Actions Box Examples: Water bill Trash bill Sewer bill Court payments Income tax Business tax Building permits One-off forms that require a fee Examples: Park area reservation Pool membership Summer program enrollment Sports leagues Application fees (demolition, … Continued

Is there a maximum file size?

ProudCity has a 25MB soft file size limit. If you need to upload larger files, please submit a ticket and we assist in large file uploads. Please note that the following features will not be available for files over 20MB: Embedded Document preview on your website Indexing the contents of your file (if you are using ProudCity … Continued

How do I submit a good support ticket?

Here are the ingredients to submitting a good support ticket which will help you get a timely response: Describe what you’re trying to achieve Clearly describe the steps you have taken up to the issue Provide links Provide screenshots Remember the person viewing your ticket is trying to retrace your steps and is not sitting … Continued

What is ProudCity Marketplace?

ProudCity Marketplace makes it easy to integrate third-party applications into government websites. Applications ProudCity Marketplace integrates with: Auth0 ConstantContact Google Analytics Google Maps Google Translate MailChimp SoundCloud Stripe YouTube and more

What is ProudCity Vote?

ProudCity Vote makes it easy for governments to display local voting information (polling times/location, candidates, issues/referendums). There is a default /vote page on every ProudCity-powered website, and governments can also embed ProudCity Vote on any web page. ProudCity Vote data is powered by Google’s Civic Information API in partnership with the Voter Information Project and The Pew Charitable Trusts.

How can I add ProudCity Vote to my government website?

Adding ProudCity Vote to your city website is free and easy. Just copy the embed code and paste it into any page on your website: <iframe style=”width: 100%; height: 1000px; border: 0;” src=”https://vote-embed.proudcity.com” width=”300″ height=”150″></iframe>

How do I edit a recurring event?

From the dashboard select events View list of recurring events Editing recurring event Edit from recurring event list to change the entire string of events Make update Publish Editing a specific event within a string of a recurring event Dashboard Events Find the specific event that you want to edit Select edit Update

What is ProudCity Meetings?

ProudCity Meetings lets government easily publish and manage meeting minutes, agendas and videos. Features Publish meeting agendas/minutes/videos Customizable meetings pages Add meetings widget to any page List upcoming meetings Categorize/display meetings by type (city council, planning, etc.) Publish minutes/agendas in text/PDF Embed YouTube video Embed SoundCloud audio Bookmark YouTube video Display past meetings archive Search … Continued

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