Screenshot of browser tabs and favicons

Favicons and local government websites

Posted on February 7, 2023

Overview ​​A favicon — short for favorite icon — is an image associated with a website or web page. Favicons are also called: Shortcut icon Website icon Tab icon URL icon Bookmark icon Where favicons display: Browser tabs Search results Bookmarks Desktop icons Browser history Examples In browser tabs: In search results: Why favicons are...
Icon of a file with 'PDF' text

Why and how to compress PDFs

Posted on August 16, 2022

Overview Portable document format (PDF) files are commonly used by governments to upload meeting agendas, minutes and other official public documents. Reducing PDF sizes makes it easier for the public to access these types of files. Problem Government PDFs can be large in file size. This makes it difficult to download and access them, especially...
ProudCity icon tool

Icons on ProudCity

Posted on May 10, 2022

IMPORTANT We have upgraded our icon tool, including:   Improved font selector tool More icons (2,000+)   As part of this upgrade, because of the new way icon files are named, there is a slight ‘bug’. When editing an icon widget, you will need to update all of the icons in the widget. Otherwise, they...
Multi-factor authentication

Multi-factor authentication

Posted on March 15, 2022

Overview Authentication is the process of verifying that a user’s identity is genuine. Multi-factor authentication (MFA) is a simple, multi-step process that adds an additional layer of security to a login process. MFA is also called two-factor authentication (2FA). While MFA adds a step to your login process, it is a minor inconvenience that helps...
Accessible forms

ProudCity Forms 101

Posted on March 10, 2022

ProudCity Forms gives you a flexible way to set up and manage mobile-friendly, accessible, WCAG 2.1 AA compliant forms. ProudCity Forms is powered by Gravity Forms. Gravity Forms has a library of user guides and video tutorials that help address any questions you may have around best practices in setting up online forms on your...
Accessible forms

Accessible forms

Posted on March 9, 2022

Overview Online forms are an important way to engage with users and make it easy to collect information, whether it’s for feedback, permitting or parking tickets. ProudCity and accessible forms ProudCity Forms gives users a flexible way to set up and manage mobile-friendly, accessible, WCAG 2.1 AA compliant forms. ProudCity Forms is powered by Gravity...
HTML table icon

HTML tables

Posted on February 24, 2022

An HTML table is a structured set of tabular data (rows and columns) displayed on a web page. Similar to spreadsheets, tables allow you to display values that indicate a connection between different types of data. Sample HTML table: It's important to note that tables should be used sparingly and for tabular data only. We...
Icon of a file with 'PDF' text

PDFs and digital government

Posted on January 14, 2022

Overview Portable document format, or PDF, is a file type that, according to its creator Adobe, is “a reliable way to present and exchange documents - regardless of the software, hardware, or operating systems being used by anyone who views the document.” PDFs can be viewed using Adobe Acrobat Reader and can be created in...
Plain language

Plain language and government websites

Posted on January 4, 2022

From Plain language (also called Plain English) is communication your audience can understand the first time they read or hear it. Language that is plain to one set of readers may not be plain to others. Written material is in plain language if your audience can: Find what they need; Understand what they find;...
Stay connected

How to stay connected to all things ProudCity

Posted on December 10, 2021

We pride ourselves on being open and accessible. Here are all the ways you can stay connected to ProudCity. Customers Join ProudCity Plaza! General Subscribe to the ProudCity newsletter Follow us on LinkedIn Follow us on Twitter Like us on Facebook Subscribe to our RSS feed Releases All ProudCity release updates are: Sent to ProudCity...
Publish status

How to manage content publish status on your ProudCity website

Posted on December 8, 2021

Overview Website Admins and Editors can manage content publish status on a number of content types, including pages, posts, meetings and more. Steps There are two ways to edit the publish status of content: content view and quick edit. Content view When creating new or editing existing content, open the ‘Publish’ admin box on the...

How to setup the MailChimp integration with your ProudCity website

Posted on December 3, 2021

MailChimp easily integrates with ProudCity because we think it provides a great, cost effective solution for municipal newsletters. Here’s how to get setup. You will need to: Create account Prep your list Import list Connect to ProudCity Steps Step 1: Create MailChimp account Go to Click “Sign Up Free” (top right) to create free...
Manage users

How to manage users

Posted on December 3, 2021

Overview ProudCity site Admins can: Modify users’ content and payment role permissions Remove users Steps Login to the ProudCity Dashboard. Select the ‘Users’ tab. Hover over the user and click. This will display the user edit box. Modify permissions and save. Or ‘Remove’ if you want to delete the user. ‘Users’ tab in ProudCity Dashboard:...

How to add MailChimp newsletter archives to your ProudCity website

Posted on December 2, 2021

Overview You can add MailChimp newsletter archives to your website using the ProudCity 'Code or iFrame embed' widget. This will let you display past issues of a newsletter you send via MailChimp on your website, and it will automatically update when you send a new issue. Example ProudCity newsletter archives. Steps Follow these instructions from...
Add new users

How to add new users to your ProudCity website

Posted on December 1, 2021

Overview Organization admins can add new users and assign them specific content and payments roles. Steps Login to MyProudCity: Select ‘My sites’ in the navigation bar. Select the site you want to add a new user to (this will take you to the ProudCity Dashboard). Select the ‘Users’ tab. Select the ‘Invite users’ button....

How to submit a great support request

Posted on December 1, 2021

Here's how to submit a great support ticket to help us quickly resolve your issue: Describe what you’re trying to achieve. Clearly describe the steps you have taken to get the problem. Provide links and screenshots. Example **Describe the bug** A clear and concise description of what the bug is. **To Reproduce** Steps to reproduce...


Posted on November 30, 2021

User permissions for MyProudCity content and payment roles. Content Author Full access to create and edit most content. Content is published upon approval by an Editor or Admin. Editor Full access to create, edit, publish any content. Admin Full access to create, edit, publish any content. Change site settings, configure site in the ProudCity Dashboard....
Reset password

How to reset your MyProudCity password

Posted on November 30, 2021

Reset To reset your MyProudCity password: Go to: Click the 'Don't remember your password?' link. Enter your email and have your password reset sent. Check your email for a message and follow the instructions. Note The reset email will come from Check your spam folder if you do not receive the email.

Getting started with ProudCity Plaza

Posted on October 5, 2021

What is ProudCity Plaza? ProudCity Plaza is the online community for ProudCity customers and partners. ProudCity Plaza is powered by Slack. How do I join? We will send you an invitation link during ProudCity Onboarding. You can also request an invite. Introduce yourself Here's a sample message you can use to introduce yourself: Hi, I'm...
Icon of a mobile phone with a social media message that includes a heart.

Social media and accessibility

Posted on May 26, 2021

Basic information on social media and accessibility. Tips Use plain language Don't use all-caps Include descriptive text before links (example: "Read the help page for more info: [LINK]" Hashtags Use camel case for hashtags (example: #WebAccessibility) Images Avoid images of text Add alt text to all images Use static images instead of animated GIFs Make...
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