Website performance -- the speed in which web pages are downloaded and displayed on a user's web browser -- should be a primary consideration when delivering great digital government services. Cloudflare offers a free service that helps to address key areas of performance, including: Security: Firewall, DDoS protection, rate limiting, bot management, VPN Performance: Intelligent...
Overview ProudCity Pagebuilder is an advanced editor that allows you to design and structure your content by adding widgets and elements to a page. We also have a layouts option that has pre-built pages. The pre-built layouts are organized based on the page destination or purpose and can be customized with the page widgets to...
Overview ProudCity Answers allows you to easily add searchable, topic-specific plain language information into your website. To help you get started, we created the ProudCity Answers Guide that categorizes government-specific topics and relevant questions you can use to create your own ‘Answers’ content. You may notice questions in multiple categories, and this is intentional. For...
Overview Answers content is an interactive FAQ that displays in the service center. Our method to create answers and questions for the ProudCity service center requires the completion of the ‘Answers’ worksheet that will help you easily transition to this task. We encourage our customers to leverage this feature by writing questions about how their...
Example In our ProudCity demo site, we created an Administration frequently asked questions page, where the questions are displayed in accordion and list view. Video Steps Create FAQ topics By creating FAQ topics we are able to distribute where the answers will display throughout the site. If you have already created a FAQ topic...
Overview A contact has staff member name, position, label, and form of communication either email or/and phone. Optional fields available include Facebook URL, twitter username, staff member bio, and photo. We use labels to distribute where the contacts display throughout the site. Example In our ProudCity demo site, we demonstrate how the staff contact directory...
Overview An event post will have a title, category label, featured image, location, and content. Content for events may include paragraphs, images, links, etc. Example In our ProudCity demo site, we created an example event post for your viewing. After creating an event post and attributing it to an event category, the event post(s) will...
Overview Launching your ProudCity powered government website involves a transfer of information between ProudCity and your current host provider. In order for your website to go LIVE, you need to know your current domain host provider and login information. Steps Prepare for your launch Up to a week (and at least 24 hours), before you...
Overview If you are migrating from an existing website, you should ensure that visitors trying to access pages on your old website are properly redirected. Not only does this keep your visitors happy, but it also helps with Search Engine Optimization (SEO). Steps Look at the analytics for your existing website, and make a note...
Overview A news post will have a title, category label,featured image and content. Content may include: paragraphs, images, links, videos, etc. Example In our ProudCity demo site, we created an example news post for your viewing. After creating a news post and attributing it to a news category, the news post(s) will be displayed on...
Overview A document will have a title, category label, download button and embedded file.This guide is divided into 3 sections that will help you fully understand how to add document type, create documents and use the document list widget to publish documents across your site. Video Example In our ProudCity demo site, we created...
Overview A page consists of a searchable title and content. Content may include: paragraphs, images, links, videos, etc. Example In our ProudCity demo site, we created a Parks facilities & locations example page. The example page is part of the Parks and Recreation department, to learn how to first create a department template please read...
Overview A department is a content template that structures departments, agencies and divisions into a consistent but flexible section of your site. The template includes a title, content area, contact information, hours, social media link, department sub menu (optional) and icon. Once a department template is created, you can add other types of content such...
In their new book "Good Services: How to design services that work," former UK Government Design Director Lou Downe offers the public sector an invaluable playbook to delivering government services that are intentional and work for everyone. The foundation of Downe's book are these 15 principles: Be easy to find Clearly explain its purpose Set...
ProudCity makes it easy to check and fix broken links on your government website. How it works Login to the ProudCity Dashboard. Go to 'Settings' > 'Broken Links' in the admin sidebar. Hover over the errant link and perform one of the follow actions to correct the error: Edit URL Unlink Not broken Dismiss Recheck...
Overview ProudCity has a number of pre-built page layouts that can easily be inserted into a new or existing web page. The page widgets in each layout can then be customized to suit your specific design and content needs. Video Example layouts Homepage Landing page Connect page Directory page Contact page Events page...
Facebook and Twitter feeds can easily be added to ProudCity-powered government websites. You can see here how we’re using these widgets at proudcity.com: https://proudcity.com/connect There are two ways to add these to your website: Set up a ‘Connect’ page using our prebuilt layout template Manually inserting onto page using the Facebook/Twitter widgets Here’s how to...
A ‘Connect’ page (proudcity.com/connect) is a great opportunity to centralize official ways your community can stay informed with official government information, such as newsletter subscriptions, notifications and social media accounts. Here’s how to set up your ‘Connect’ page on your ProudCity-powered government website using our prebuilt layout. NOTE: If you want to override your existing...
It should be easy to identify governments on the internet and -- as the U.S. federal government says on many of its websites like usa.gov -- “the .gov means it's official.” For this reason alone, ProudCity recommends all U.S.-based government organizations adopt the .gov domain, especially as there is an increasing need for the public...
Steps for enabling your website alert bar. Step 1. Go to your ProudCity Dashboard. Step 2. Select 'Settings,' then 'Alert bar.' Step 3. Enable alert bar, write your message, select your bar color setting, then save. Step 4. View alert bar on your website. Tips Keep your message content direct and concise (1 sentence and...
