Overview Portable document format (PDF) files are commonly used by governments to upload meeting agendas, minutes and other official public documents. Reducing PDF sizes makes it easier for the public to access these types of files. Problem Government PDFs can be large in file size. This makes it difficult to download and access them, especially … Continued
Overview Organization admins can add new users and assign them specific content and payments roles. Steps Login to MyProudCity: https://my.proudcity.com Select ‘My sites’ in the navigation bar. Select the site you want to add a new user to (this will take you to the ProudCity Dashboard). Select the ‘Users’ tab. Select the ‘Invite users’ button. … Continued
Here’s how to submit a great support ticket to help us quickly resolve your issue: Describe what you’re trying to achieve. Clearly describe the steps you have taken to get the problem. Provide links and screenshots. Example **Describe the bug** A clear and concise description of what the bug is. **To Reproduce** Steps to reproduce … Continued
Website performance — the speed in which web pages are downloaded and displayed on a user’s web browser — should be a primary consideration when delivering great digital government services. Cloudflare offers a free service that helps to address key areas of performance, including: Security: Firewall, DDoS protection, rate limiting, bot management, VPN Performance: Intelligent … Continued
Overview ProudCity Pagebuilder is an advanced editor that allows you to design and structure your content by adding widgets and elements to a page. We also have a layouts option that has pre-built pages. The pre-built layouts are organized based on the page destination or purpose and can be customized with the page widgets to … Continued
Overview ProudCity Answers allows you to easily add searchable, topic-specific plain language information into your website. To help you get started, we created the ProudCity Answers Guide that categorizes government-specific topics and relevant questions you can use to create your own ‘Answers’ content. You may notice questions in multiple categories, and this is intentional. For … Continued
Overview Answers content is an interactive FAQ that displays in the service center. Our method to create answers and questions for the ProudCity service center requires the completion of the ‘Answers’ worksheet that will help you easily transition to this task. We encourage our customers to leverage this feature by writing questions about how their … Continued
Example In our ProudCity demo site, we created an Administration frequently asked questions page, where the questions are displayed in accordion and list view. Video Steps Create FAQ topics By creating FAQ topics we are able to distribute where the answers will display throughout the site. If you have already created a FAQ topic … Continued
Overview A contact has staff member name, position, label, and form of communication either email or/and phone. Optional fields available include Facebook URL, twitter username, staff member bio, and photo. We use labels to distribute where the contacts display throughout the site. Example In our ProudCity demo site, we demonstrate how the staff contact directory … Continued
Overview An event post will have a title, category label, featured image, location, and content. Content for events may include paragraphs, images, links, etc. Example In our ProudCity demo site, we created an example event post for your viewing. After creating an event post and attributing it to an event category, the event post(s) will … Continued
