Category: How to articles

How to add new users to your ProudCity website

Overview Organization admins can add new users and assign them specific content and payments roles. Steps Login to MyProudCity: https://my.proudcity.com Select ‘My sites’ in the navigation bar. Select the site you want to add a new user to (this will take you to the ProudCity Dashboard). Select the ‘Users’ tab. Select the ‘Invite users’ button. … Continued

How to submit a great support request

Here’s how to submit a great support ticket to help us quickly resolve your issue: Describe what you’re trying to achieve. Clearly describe the steps you have taken to get the problem. Provide links and screenshots. Example **Describe the bug** A clear and concise description of what the bug is. **To Reproduce** Steps to reproduce … Continued

How to set up Cloudflare for your ProudCity powered government website

Website performance — the speed in which web pages are downloaded and displayed on a user’s web browser — should be a primary consideration when delivering great digital government services. Cloudflare offers a free service that helps to address key areas of performance, including: Security: Firewall, DDoS protection, rate limiting, bot management, VPN Performance: Intelligent … Continued

How to utilize the ‘Answers’ worksheet to facilitate creating questions and answers content for the ProudCity service center

Overview ProudCity Answers allows you to easily add searchable, topic-specific plain language information into your website. To help you get started, we created the ProudCity Answers Guide that categorizes government-specific topics and relevant questions you can use to create your own ‘Answers’ content. You may notice questions in multiple categories, and this is intentional. For … Continued

How to create contacts in your ProudCity powered government website

Overview A contact has staff member name, position, label, and form of communication either email or/and phone. Optional fields available include Facebook URL, twitter username, staff member bio, and photo. We use labels to distribute where the contacts display throughout the site. Example In our ProudCity demo site, we demonstrate how the staff contact directory … Continued

How to a create events in your ProudCity powered government website

Overview An event post will have a title, category label, featured image, location, and content. Content for events may include paragraphs, images, links, etc. Example In our ProudCity demo site, we created an example event post for your viewing. After creating an event post and attributing it to an event category,  the event post(s) will … Continued

How to prepare for your ProudCity powered government website launch

Overview Launching your ProudCity powered government website involves a transfer of information between ProudCity and your current host provider. In order for your website to go LIVE, you need to know your current domain host provider and login information. Steps Prepare for your launch Up to a week (and at least 24 hours), before you … Continued

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