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Holiday support hours

Posted on December 10, 2024

From Tuesday, December 24 through Wednesday, January 1 we will only respond to emergency level support tickets. We will pick back up normal support activity, in order, January 2nd. Our usual monitoring and maintenance will continue through the holidays. Only support ticket communication will be scaled back.

Year-end local government website clean-up checklist

Posted on October 30, 2024

The end of the year is a great time to review your local government website and tidy things up. This includes: Content Broken links User accounts Staff directories Calendars / events Meetings Overall aesthetics Start cleaning Here’s a checklist to help you quickly take care of this: Review and update accounts Delete and trash unused...

Connect with your regional cybersecurity advisor

Posted on September 19, 2024

The Cybersecurity and Infrastructure Security Agency mission is carried out nationwide through 10 regional offices based on your state. What they do CISA experts work with critical infrastructure partners and communities at the regional, state, county, tribal, and local levels to: Support preparation, response, and recovery for hazards. Assess infrastructure to guide emergency management. Facilitate...

Local government cyber hygiene services

Posted on September 19, 2024

The Cybersecurity and Infrastructure Security Agency's Cyber Hygiene Services helps local governments identify and fix vulnerabilities in their network and web applications. Why it matters Regular scanning helps you stay ahead of cyber threats and protect critical assets. Key services Vulnerability scanning: Continuously monitors public, static IPv4 addresses to assess vulnerabilities. You'll get weekly reports...

Local government cybersecurity resilience review service

Posted on September 19, 2024

The Cyber Resilience Review is an interview-based assessment that helps organizations evaluate and improve their cybersecurity and operational resilience. The service is provided by the Cybersecurity and Infrastructure Security Agency. Why it matters The CRR helps you: Understand your ability to manage cyber risk in both normal and crisis situations. Increase cybersecurity awareness across the...

How to get ProudCity Concierge

Posted on August 15, 2024

About ProudCity Concierge is an on-demand, one-on-one coaching session that addresses a specific training need. Includes One-on-one coaching session Tailored to a specific issue 30-minute or one-hour options Good for Talking through a challenge Strategic feedback Governance direction Best practice reminders Time sensitive situation Not sure where to start Get work checked Common topics High...

Alt text and accessible images

Posted on May 23, 2024

Web image alternative text – ‘alt text’ – describes an image. It explains image content and purpose to users who cannot see it, such as those using screen readers. Why alt text matters 🌟 Legal: It’s the law. Equal access: People who can’t fully see or hear content can understand it. Search engine optimization: Images...

Screenshot of a web form with a red border box around an equation form field.

Adding equations to web forms

Posted on May 16, 2024

An equation (example) is a form field that asks users to solve a simple math question. Why use equations Bots and bad actors use forms to disrupt internal systems (email, CRMs). Equations help stop them from sending multiple form submissions. They are helpful when CAPTCHAs aren’t enough. ProudCity and equations ProudCity Forms supports equations. Reminders...

Sitemaps and local government websites

Posted on March 14, 2024

About A sitemap is like a website's map, guiding search engines to all its pages. It's an XML file listing page URLs and additional info for better search engine crawling. While it doesn't guarantee inclusion in search results, it enhances the chances by providing metadata like last update, change frequency, and importance. All government websites...

Icon of computer with code brackets on the monitor

Metadata and local government websites

Posted on March 1, 2024

Metadata is the information about a web page that is not visible on the page but is embedded in the <header> tag of the HTML code. Importance of metadata Complete metadata can have a significant impact on how citizens experience government digital services. It can be the difference between a user quickly assessing search or...

Embedded content

Posted on January 9, 2024

Content embedding allows for snippets of code (like HTML, javascript) to be easily added to a web page so that information from external sources can be viewed without leaving the website. Embedded content types include <iframe>, <embed> and <object> with the iframe being the most commonly used. Common embeds used on government websites include: Newsletter...

Adding CAPTCHAs to your online forms

Posted on December 19, 2023

About CAPTCHA CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) is a challenge-response test in computing designed to differentiate between human users and automated machines (like spambots). Websites commonly use CAPTCHAs to thwart automated bots from executing specific actions, such as form submissions, account creation or engaging in malicious activities....

Clearing browser cache/cookies

Posted on December 15, 2023

Clearing your browser's cache and cookies is like tidying up your internet space. Why clear cache/cookies It helps in a few ways: Seeing fresh information: Ensures you see the newest version of a website after it gets a makeover. Fixing weird page issues: Solves problems like pictures not showing up or pages acting strangely. Privacy...

Changing your government website domain to .gov

Posted on December 14, 2023

ProudCity encourages our partners to get .gov domains, and we support the transitions to these. We don't have a .gov domain Register your .gov domain. We have a .gov domain Once you have your .gov domain, order ProudCity DotGov.

Configure form settings

Posted on November 20, 2023

How to configure form notifications: Login to MyProudCity dashboard. Go to 'Forms'. Select form you want to edit (or hover over 'Settings' > 'Notifications'). Hover over 'Settings' > 'Notifications'. Select 'Add new' or edit a current notification. Configure notification and select 'Update notification'.

Configuring browser privacy settings

Posted on November 8, 2023

If you're experiencing issues getting logged out of the MyProudCity admin, this is most likely due to browser privacy settings that allow for third-party cookies. How to resolved this based on your browser. Google Chrome Make sure you've updated to the latest version of Google Chrome. Set your privacy settings to 'Block third party cookies...

Enable form legacy mark-up

Posted on October 19, 2023

Form design defaults to a mobile-friendly format that may look unconventional on laptop or desktop devices. You can resolve the theme issue on your form by enabling legacy markup in the form settings. Steps: Login to MyProudCity dashboard. Click 'Forms'. Select form you want to manage. Click settings. At the bottom of the form, toggle...

Export form entries

Posted on October 5, 2023

All ProudCity Forms entries can be exported in a .csv file. How to export form entries: Login to MyProudCity dashboard. Click 'Forms'. Click 'Import/Export' link below 'Forms'. Select a form. Select desired fields (or all). Click download button (a .csv file will save to your computer). Related Forms help ProudCity Forms

Customizing your website footer

Posted on September 13, 2023

How to customize the footer on your ProudCity-powered website: Login to your MyProudCity dashboard. Select 'Customize' in left admin menu. Select 'Widgets'. Select 'Footer'. Use the 'Add a widget' tool to add content to the footer. Select 'Publish' to save footer changes.