Write and format your answers We have created a content style guide to help enforce consistency and uniformity in how information is presented throughout your ProudCity site. Once you have collected the answers, we recommend tailoring the language with the tips provided in the content style guide. As you finalize the questions and answers from … Continued
Edit existing question and answer Edits made to questions and answers will also update on the ‘Service Center’ app. Go to the dashboard Click on ‘Answers’ on the left navigation bar On the top right side, there is an empty field to search for your question Type in a keyword to narrow down the list … Continued
Edit existing parent and child categories The edits made to the parent and child categories will also update on the ‘Service Center’ app. Remain in the ‘FAQ Topics’ functionality or navigate to the ‘FAQ Topics’ functionality Make word choice update Hover over the ‘Parent’ category or ‘Child’ category on the right-hand side where the list … Continued
The answers content is divided into 3 columns with the rows populating depending on the total number of parent categories. The titles are organized from left to right. On the ‘FAQ Topics functionality’ on the right side, the list of categories is presented. Skip the categories that have ‘faq’ as part of their title The … Continued
The service center widget will bring together all previous steps with a visual representation of the icon, parent and child category titles, question, and answer. Go to the dashboard Click on ‘Pages’ on the left navigation bar or the “Pages’ icon Navigate to an existing page Click ‘Edit page’ Enable page builder by clicking on … Continued
Create child category Remain in the ‘FAQ Topics’ functionality or navigate to the ‘FAQ Topics’ functionality If you have filled out the ‘Answers’ worksheet, the child categories are the subheadings to the parent category Write the child title in the ‘Name’ section Click on the ‘Parent FAQ Topic’ dropdown menu Select the parent category the … Continued
Go to the dashboard Click on ‘Answers’ on the left navigation bar Click on ‘FAQ Topics’ on the left navigation bar Create a parent category If you have filled out the ‘Answers’ worksheet, all the H3 headings will be ‘Parent categories’ Write the parent title in the ‘Name’ section Set up the icon for your … Continued
By creating FAQ topics we are able to distribute where the answers will display throughout the site. If you have already created a FAQ topic please skip to the “Create a question and answer content” or “Display frequently asked questions on a web page” section. Go to dashboard Click on ‘Answers’ on the left navigation … Continued
The answers list widget will display a list of questions and answers based on the selected FAQ topic on an existing page. Navigate to an existing page or create a page Note: You should know you are on a page when the admin bar on top states ‘Edit page’ How to create a page guide … Continued
A frequently asked question, has a searchable common question, clear answer, and FAQ topic label. Go to the dashboard Click on the ‘Answers’ icon or the ‘Answers’ label on the left navigation bar Click on ‘Add New Answers’ Enter the question in the title area Select the FAQ topic, on the right side, in the … Continued
